Terms & conditions of business

Welcome to Smithfields PR
By signing up as a client of Smithfields Social Media you are agreeing to these terms and conditions. These terms and conditions set out what’s expected of both parties and offers protection to both you and us. These terms and conditions can change at any time without notice so we recommend coming back regularly to check for any updates.

Payments
Smithfields Social Media takes payment in advance for the work ahead. Payment is taken by card or bank transfer on the day the client signs up. The client then enters a monthly rolling subscription and payment will be taken on the same day each month, unless otherwise agreed.

If a card payment fails, we will automatically notify the client and allow two further attempts at payment within the following 7 days. If payment still hasn’t been received, our engagement will stop immediately, unless an agreement has been reached.

If a client wishes to cancel their agreement with Smithfields Social Media they must cancel their subscription by email notification to subscriptions@smithfieldspr.co.uk. If this isn’t done, it is assumed that the client wishes to continue and no refunds will be issued.

Communication
Smithfields Social Media aims to respond promptly to all client enquiries, returning most tickets and emails within 24 hours. Emails are not responded to over the weekend. During busier periods it may take a little longer for us to respond but we will always try to prioritise urgent messages. Please note that Smithfields Social Media cannot be held responsible for damages or loss of earnings should we take longer than 24 hours to respond.

Ownership
All content created for the client by Smithfields Social Media remains the copyright of Smithfields Public Relationships Ltd. However, Smithfields Social Media reserves the right to reuse and repurpose (unless the contains contains client-copyrighted media items provided to Smithfields Social Media by the client) the content produced for other client accounts.

Content and service
Smithfields Social Media will create content according to instructions we are given by the client during the onboarding process, which include: brand guidelines, social media guidelines, social media resources, target audience, and more. Content will be well researched from trusted sources, as well as the client’s website. It is the client’s responsibility to ensure information on their website is correct.

We will make every effort to ensure our social media output is correct, but it is ultimately the responsibility of the client to ensure the content being posted is accurate and to inform us of any errors. We are not liable for damages should any inaccurate information be published on your social media accounts.

We recommend that you keep your account manager up to date and informed of any news or changes to your business.

Our social media posts and Facebook Ads service is designed to increase your brand awareness and generate new business. However, we cannot guarantee any results and are not liable for loss of earnings as a result of not gaining new business through our service. We make every effort to ensure the ad campaigns we run deliver results, but we also rely on the client’s website being well optimised for conversions. It is the client’s responsibility to convert any leads into business.

GDPR
Smithfields Social Media takes data protection and GDPR very seriously and complies with all regulations. You can read our privacy policy here. We hold client contact information centrally and securely so our account managers can get in touch with clients. This information is for internal use and can be used for marketing purposes.

Passwords and other sensitive data provided by the client to Smithfields Social Media will be stored securely. Whilst we don’t usually require any social media login details, it is necessary from time to time and we recommend sharing these details securely through our client portal.

All sensitive information is securely deleted when a client cancels their subscription with Smithfields Social Media, although contact information may be retained for future marketing purposes.

Changes to terms and conditions
Smithfields Social Media reserves the right to make changes to these terms and conditions, and our privacy policy, at any time without notice, at our sole discretion. Your continued subscription to Smithfields Social Media following any change to these terms and conditions constitutes your agreement to them. We recommend you bookmark this page and check for updates.

These terms were last updated in December 2020.

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